Application Support & Implementation Analyst

Business Support, Career Opportunity

DYNAMIC and EXPANDING organisation | STABLE career opportunity 

Highly experienced and supportive team | Bendigo / Melbourne location  

  • Full Time (Permanent) Position
  • Industry leading organisation.
  • Opportunity for further career development.


    About the Company: 

    Apiam Animal Health (Apiam) is one of Australia’s leading rural veterinary businesses made up of 75 business sites as part of a team of around 1100 dedicated professionals. Apiam is made up of well- established vet clinics, allied businesses and warehousing and logistics services that are spread Australia wide. 

     

    About the Role:  

    Providing support to a variety of stakeholders, your key responsibilities may include: 
     

    • Action requests or incidents escalated to Service Desk in relation to PIMS 
    • Provide support for core applications, including Rxworks, ezyVet and other PIMS clinics are using 
    • Manage Incident and Requests in accordance with defined processes and to the agreed standards  
    • Assist with PIMS implementation project and rollout 
    • Conduct onsite training and assist with go live 
    • Adhoc project tasks as requested 
    • Work collaboratively with BSN, business managers, vet director and clinics to improve processes and bring in efficiencies.  
    • Document SOP and help with process implementation in clinics relating to PIMS 

     

    About You: 

    • Excellent communication skills, with a strong client focus. 
    • Have experience supporting Microsoft products including Windows 10, Office, Excel and SQL knowledge. 
    • Experience on working on projects, system implementations and providing end user training. 
    • Practical experience in the use of IT ticketing systems. 
    • The ability to manage and prioritise incoming client requests. 
    • Demonstrated problem solving skills, with the ability to work in high pressure environments.  
    • A professional and ‘can-do’ attitude towards work. 
    • Current drivers’ license. 

     

    If you’re interested in joining a progressive organisation with the prospect of taking your career in IT to new heights, we encourage you to APPLY today; an opportunity like this won’t last!  

     

    Location: Bendigo VIC

    Bendigo

    Applications including a Cover Letter and CV, should be directed to recruitment@wordpress.apiam.network

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